Quality Management is the study of the major principles of quality management: customer focus, continuous improvement, employee involvement, and process improvement. Use of case studies and a project to gain knowledge in implementing quality management principles.
2. Student Learning Outcomes (typically 3-5 bullet points) :
Be able to understand the following
2.1 Develop an appreciation of quality management theory, principles, and practices. 2.2 Identify and meet the needs of internal/external customers. 2.3 Implement quality improvement efforts using teams. 2.4 Use quality improvement tools and practices for continuous improvement. 2.5 Develop strategies for organizational change and transformation.
3. Required Text Books and Reading Material
TEXT BOOKS
1. James R. Evans, William M. Lindsay , The Management & Control of Quality, Cengage
OTHER BOOKS FOR READING 1. Frank M. Gryna, Richard C.H. Chua & Joseph A . DeFeo, “Juran’s Quality Planning & Analysis, McGrow Hill ( India) 2. Other reading materials will be issued, as & when required
4. Tentative Session Plan
· Quizes : 30%
· End term Exam : 35%
· Assignments & case discussions : 25%
· Course Participation : 10%
6. Academic Integrity : As per policy of the institute
Created By: Alora Kar on 11/12/2014 at 10:25 AM Category: EmbA-14T-IV Doctype: Document