QM EM-15

QM EM-15
1yr MBA-Executive 2015-16T-IV

Quality Management

Credits	4 (Four)
Faculty Name	Ashok Sarkar
Program	Executive MBA; Elective from OM & DS area
Academic Year and Term	2015-16:Term - IV

1. Course Description

This course deals in developing concepts, knowledge and skills for an integrated approach to quality management, which should effectively lead to achieving excellence in business. The content of this course covers the strategic aspects (through the business excellence models) as well as operational aspects (through problem solving tools, SPC, Six Sigma and Lean methodologies).

2. Student Learning Outcomes (typically 3-5 bullet points)

After completing this course, students should be able to:

· Develop in-depth understanding of “WHAT, WHY & HOW“ aspects of Total Quality Management as Structured Business Initiatives in major functional areas of business and at different levels in an organization,
· View quality from a variety of functional perspectives and in the process, gain a better understanding of the challenges associated with improving quality of a product or service, improving capability of a process, and
· Appreciate and apply some of the quality related tools (including six sigma approaches) as utilized in product and service environments.

3. Required Text Books and Reading Material
· Total Quality Management by John S Oakland, Butterworth Heinemann
· The Six Sigma Leader: How Top Executives Will Prevail in the 21st Century by Peter Pande, Tata McGraw-Hill India
· Six Sigma Hand book, By, Thomas Pyzdek; (Tata McGraw-Hill)
· 100 Methods for Total Quality Management, By Kanji G & Asher M
· Fundamentals of Quality Control & Improvement by Amitava Mitra.
· Juran’s Quality Handbook by J M Juran
· Introduction to SQC - Douglas C Montgomery.
· Lean Six Sigma for Engineers and Managers: With Applied Case Studies by Matthew John Franchetti, Productivity Press
· Lean Production Simplified, Second Edition: A Plain-Language Guide to the World's Most Powerful Production System by Pascal Dennis, Productivity Press

4. Tentative Session Plan

Session Number Topics/Activities Reading/case list etc.

1-2 Introduction to Quality and Total Quality Management, Johari window, Fundamentals and discussion on some well-known Quality Gurus & their thoughts

3-4 Strategic Policy Management, Balanced Score Card & other tools to cascade strategy

5-6 Measurement of Customer Satisfaction, Service Quality Model (SERVQUAL) and others. COPQ – Loss function.

7-9 Process Management and understanding variation & its role, FMEA

10-11 Quality Function Deployment (QFD), Benchmarking, BPR

12-13 Basic and Management seven tools

14-17 Statistical Process Control and Control Chart, MSA, Acceptance Sampling Plans

18-19 Design of Experiment

20-21 Quality improvement through concepts of TOC, TPS

22 - 23 Lean , Six Sigma and Lean Six Sigma

24 - 25 ISO 9000:2015, TQM (Business Excellence) Models and Quality Awards

26-27 Implementing Total Quality Management and issues.

Quiz, Mid-term, Final Exam, Group Presentations As per agreed schedule

5. Evaluation:

The evaluation will consist of

· Quiz (Individual) : 20%
· Assignments/ Group Work – 1 (Max 3 students /team) : 15 %
· Assignments/ Group Work - 2 (Max 3 students /team) : 15 %
· Final exam (Individual) : 50 %

There will be two assignment. One will be Theoretical in nature and the other will be

Practical / Application oriented:

6. Academic Integrity:

Created By: Alora Kar on 10/16/2015 at 12:34 PM
Category: MBA EX-15-T-IV Doctype: Document

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Session Number	Topics/Activities	Reading/case list etc.
1-2	Introduction to Quality and Total Quality Management, Johari window, Fundamentals and discussion on some well-known Quality Gurus & their thoughts
3-4	Strategic Policy Management, Balanced Score Card & other tools to cascade strategy
5-6	Measurement of Customer Satisfaction, Service Quality Model (SERVQUAL) and others. COPQ – Loss function.
7-9	Process Management and understanding variation & its role, FMEA
10-11	Quality Function Deployment (QFD), Benchmarking, BPR
12-13	Basic and Management seven tools
14-17	Statistical Process Control and Control Chart, MSA, Acceptance Sampling Plans
18-19	Design of Experiment
20-21	Quality improvement through concepts of TOC, TPS
22 - 23	Lean , Six Sigma and Lean Six Sigma
24 - 25	ISO 9000:2015, TQM (Business Excellence) Models and Quality Awards
26-27	Implementing Total Quality Management and issues.
Quiz, Mid-term, Final Exam, Group Presentations	As per agreed schedule