Communication is considered to be the life-blood of an organization. The course aims to train managers to be effective speakers and to have good interpersonal communication skills. The course content on both written & oral communication is designed to improve the participant’s organizational effectiveness as managers and personal effectiveness as communicators.
2. Student Learning Outcomes:
Students will be able to:
· Identify their shortcomings and speak with confidence · Manage themselves, their content, and their audience in a presentation · Plan & conduct business meetings · Frame business documents
3. Required Text Books and Reading Material
Book: Adler, R.B. and G. Rodman: Understanding Human Communication (2014) OUP, Noida, U.P.
Students will also be expected to read all other reading material given in class from time to time.
4. Tentative Session Plan
Broadly, the course in various sessions, covers the following: Session I One-minute-presentation practice and recording Session II Feedback on Presentations recorded Session III 1. Basics of communication
2. Discussion on topics (group wise) with faculty
Session V 1. Ist 2-minute presentations by 50% of class
2. Basics and importance of Listening and feedback, Johari window
Session VI 1. Ist 2-minute-presentations by remaining 50% of the class.
2. Case Analysis Assignment.
Session VII Effective Presentation Skills
1. Points to remember: A) with regard to the subject B) with regard to the audience C) with regard to yourself
2. Managing your Audience 3. Handling the Aids · Making Presentations keeping in view A, B & C Session VIII Negotiation, Assertion & Persuasion for effective Communication
Sessions IX to XIII 1. 2nd Individual Presentation by 5 groups 2. Project Presentations by 5 groups 3. Feedback by faculty Session XIV Meetings and Conferences: Planning, Conducting, and Following-up
Role of the Chairperson
Agenda Writing
Minute Writing
Session XV 1. Briefing on Presenting Text and Graphics through Power point (TGP). 2. Assignment on TGP
Session XVI 1. Basics of Effective Writing. 2. An exercise.
Session XVII Framing business Messages: Good news, Bad news, persuasive, etc. Session XIX Practice session: framing business documents (letters) Session XX Presentation on TGP by all groups. 5. Evaluation Individual Presentation (IP) 1= 10%
IP2 = 10%
Project Presentation = 10%
Case Assignment =10%
GTR Presentation = 10%
Business Writing = 10%
End Term = 40%
6. Academic Integrity and Code of Conduct:
Any unfair means in examinations will invite heavy penalty. It may also invite an ‘F’ in the component/course.
Late comers to the class will not be given attendance. They may also be refrained from attending the class. .
IMPORTANT: PARTICIPANTS WILL BE EXPECTED TO READ ALL THE HANDOUTS GIVEN IN CLASS FROM TIME TO TIME AND, THE TOPICS COVERED IN CLASS FROM THE BOOK GIVEN TO THEM AS PART OF THE READING MATERIAL.
THE PARTICIPANTS WILL MAKE GROUP PRESENTATIONS ON VARIOUS TOPICS RELATED TO COMMUNICATION AS IT TAKES PLACE IN ORGANIZATIONS. THIS WILL ENCOURAGE EXCHANGE OF IDEAS & REAL-LIFE EXPERIENCES.
THIS COURSE OUTLINE MAY CHANGE DEPENDING ON STUDENT PROFILE OR STUDENT NEED