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Quality Management is the study of the major principles of quality management: customer focus, continuous improvement, employee involvement, and process improvement. Use of case studies and a project to gain knowledge in implementing quality management principles.

2. Student Learning Outcomes :

Be able to understand the following

2.1 Develop an appreciation of quality management theory, principles, and practices.


2.2 Identify and meet the needs of internal/external customers.

2.3 Implement quality improvement efforts using teams.

2.4 Use quality improvement tools and practices for continuous improvement.

2.5 Develop strategies for organizational change and transformation.

3. Text Books and Reading Material

TEXT BOOKS

1. James R. Evans, William M. Lindsay , Managing for Quality and Performance Excellence, 9th Edition, Cengage

OTHER BOOKS FOR READING

1. Frank M. Gryna, Richard C.H. Chua & Joseph A . DeFeo, “Juran’s Quality Planning & Analysis, McGrow Hill ( India)

2. Other reading materials will be issued/recommended, as & when required

4. Tentative Session Plan

Session Number	Topics/Activities	Reading/case list etc.
1	OVERVIEW	Chapter 1 Text Book
2
3	Total Quality in organizations
4	Company wide assessment of Quality
5	Foundations of quality management	Chapter 2 Text Book
6	Quality Management awards & framework	Chapter 10 Text Book
7	Focusing on customers	Chapter 3 Text Book
8	ISO	Chapter 2 & 14 Text Book
9
10, 11,12	Process management	Chapter 5 & 8Text Book
13	Acceptance sampling
	Principles & design of 6 sigma	Chapter 9 Text Book
14,15
16,17	Dessign for product excellence	Chapter 7 Text Book
18	Statistical Process control	Chapter 8 Text Book
19
20

5. Evaluation

· Quizes : 30%

· End term Exam : 35%

· Assignments & case discussions : 25%

· Course Participation : 10%

6. Academic Integrity : As per policy of the institute

Created By: Alora Kar on 03/12/2020 at 12:45 PM
Category: MBA(Exe.)2019-20 T-IV Doctype: Document