CSM-H16

CSM-H16
MBA (HRM) 2016-18 : Term-I

COMMUNICATION SKILLS FOR MANAGERS

COURSE OUTLINE

Credits	3.0
Faculty Name	Fr. Donald D’Silva, SJ
Program	MBA (HRM) 2016-18
Academic Year and Term	2016–2017, Term-I

1. Course Description

We live in an age of communication, not just because of decisive breakthroughs in communication technology but also because with each passing day, the impact of the words we say and write seems to grow manifold. In an age of fragile hopes and tenuous human relations, it is how we present ourselves verbally and non-verbally that gives us a sense of adequacy and certainty. At the professional front also, it is communication and its related skills that decide a person’s career curve.

The course on ‘Communication Skills for Managers’ is designed to assist students in acquiring the skills needed to deal with the day-to-day situations, such as creating the right impression, having clarity and confidence in expressing their ideas both orally and in writing, and making the right choice in recruiting suitable employees. Since the most important resource for any organization is the ‘human resource’, its role in contributing to development of the organization is undisputed. Keeping this in mind the course aims to help the students perceive their role as an HR manager in the context of global business and set about equipping them with the necessary skills and competencies in carrying out their expected responsibilities.

2. Student Learning outcomes

The students will be able to
Ų Speak confidently and clearly employing their verbal and nonverbal skills with right kind of personality
Ų Understand the importance of employing trust and empathy in organizational relationships
Ų Make business presentations using appropriate technology
Ų Frame various business documents making appropriate use of business language

3. Required Text Books and Reading Materials

1. “Communication Skills” (2011): Sanjay Kumanr and Pushp Lata. Oxford University Press, New Delhi.
2. “Business Communication” (2006): Meenakshi Raman & Prakash Singh. Oxford University Press, New Delhi.
3. “BCOM: A South Asian Perspective” (2011): Lehman, DuFrene, Sinha & Walker. Cengage Learning. New Delhi.
4. Students are expected to read the handouts/chapters from other books suggested/given in class from time to time.
4. Easy breakup of the course syllabus (session wise)

Sessions Breakup

Sessions	Topics
01	Fundamental of Communication and orientation to communication skills for managers; Personality required to be an effective Manger
02	Forms of Communication (verbal & non-verbal); listening and feedback.
03 & 04	Effective Presentation Skills: Self-assessment
05, 06 & 07	Public Speaking, Assertion, Persuasion and Negotiations
08 & 09	Effective Group presentation s & assessment of group presentations
10	Business Meetings and Interview Skills
11 & 12	Business Meetings: Assessment
13 & 14	Interview Skills: Assessment ( out of class exercises in teams)
15	Individual feedback and assessment
16	Business Correspondence
17	Framing Business letters - Practical
18 & 19	Employment related communication: Job application letters, résumés, appointments and routine correspondence - Practical
20	Framing Business Documents: meeting agenda notes, minutes, proposals, notification, public notices, electronic mails

Note: Students may be called for extra lectures/exercises/feedback etc., if need be.

5. Evaluation:
1. Individual Presentations and assignments - (30%)
2. Group Presentation (individual rating) - 20%
3. Class Assignments/quiz - 10%
4. Class participation and attendance - 05%
5. End Term (written) - 35%

Academic Integrity

Any unfair means in examinations and in class will invite penalty. It may also invite an ‘F’ in the component/course. Late comers to the class will be refrained from attending the lecture.

“Assumptions are barriers to effective COMMUNICATION both at home and in the work place.” ~Annie Armen

Created By: Bijoy Kar on 07/04/2016 at 03:56 PM
Category: Course Outlines-HRM-I Doctype: Document

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