CSM-H18

CSM-H18
MBA (HRM) 2018-20 : Term-I

Communication Skills for Managers

COURSE OUTLINE

Credits	3.0
Faculty	Prof. Sumitra Balakrishnan
Program	MBA(HRM)-I : Class 2018-2020
Academic Year and Term	2018-20: Term I

1. Course Description
A well planned, positioned and executed piece of communication whether written or oral, face to face or virtual, can contribute a lot to the effective functioning of teams and of an organization. With increasing dependency on technology and the ever increasing reliance on mediated communication, it is important for any modern manager to think logically, write effectively, present himself efficiently and speak unambiguously.

The main objective of this course is to enhance the ability of budding managers to comprehend demands, define objectives, apprehend contingencies and frame solutions to any communication situation. The aim in these sessions will be to develop an appreciation and understanding of the importance of oral and written communication, while examining the range of communication tools and options available for managers.

Activities will be both individual and group-based, which will aid accommodation and appreciation of others at a meso- level and macro-level. This will help a careful and planned decision while communicating with various stakeholders.

2. Student Learning Outcomes
At the end of the course, students would ideally :

· Analyze requirements of communication and be confident speakers with application of the right verbal and non-verbal skills
· Apply suitable objectives and tools for organizational communication, craft messages and learn about suitable delivery through oral and written media.
· Understand fundamentals of technology and use it aptly in business presentations.
· Lay a foundation for career growth through self-evaluation and powerful communication.
3. Required Text Books and Reading Material

(Supplements and Handouts will be given in Class where and if necessary)

Required Text Books	1. Ober & Newman-Communicating in Business with CourseMate (8th Edition) – Cengage
Reference Books	a) Business and Professional Communication: KEYS for Workplace Excellence -Kelly M. Quintanilla &Shawn T. Wahl (SAGE India) (for fundamentals, forms of and workplace communication; entering the workplace) b) Understanding Human Communication - Adler & Rodman (Tenth Edition or later) - Oxford University Press (for fundamentals, forms and workplace communication) c) Courtland L. Bovee, John Thill, Roshan Lal Raina ( 2017), Business Communication Today,13/e, Pearson Education (for presentations and use of technology in business) d) Murphy, H. A., Hildebrandt, H. W., & Thomas, J. P. (2008). Effective Business Communication (7th Edition), New York: McGraw Hill Companies. (For models, layouts and examples of business writing)
4. Other Reads	a) Clella ans Jaffe, Public Speaking: Concepts and Skills for a Diverse Society by, Cengage. b) The Elements of Style. (4th edition or latest), by Strunk, W. and E. B. White. (For composition, style and principal requirements of writing)

2. Tentative Session Plan

Session 1 a	Introduction and Overview of the Course
Session 1 b	Oral Communication Skills Assessment (Assessment & feedback) 1-10
Session 2, 3 & 4	Oral Communication Skills Assessment (Assessment & feedback) (3 sessions)
Session 5	Fundamentals of managerial communication ,Interpersonal communication & group communication (1 session)
Session 6	Workplace communication – communication, consideration and relationships (1 session)
Session 7	Public speaking (for multiple audiences) – engagement and impact( 1 session) [Discussion: Importance of listening & Feedback]
Session 8	Preparing written messages – for business correspondence and electronic media (1 session)
Session 9 &10	Business correspondence- framing and crafting business letters (2 sessions)
Session 11	Business Reports (1 session)
Session 12	Effective presentations – technology enabled presentations (1 session)
Session 13 & 14	Group Discussion and Practice (2 sessions) Exercise : Presentations for corporate employability (Project 1)
Session 15	Grooming, etiquette and sartorial skills (1 session)
Session 16	Business Meetings – influence, motivation and persuasion (1 session) *
Session 17	Business Meetings (caselet-led practice) (1 session)
Session 18	Personal Interviews and Interviewing skills ( 1 session) *
	Practice sessions (will be held outside class)
Session 19 & 20	Technical presentations ( 2 sessions)
	Discussion

N.B. * The order and content of the sessions may be altered in the best interest of the learners

4. Evaluation

Component
Weightage

Individual Assignment
Class Exercises & Participation
Group Project
End- term

10 %
30 % (10* 3)
20 %
40 %

5. Academic Integrity
Intellectual honesty and alertness is expected. Creativity, original work and adhering to deadlines is expected and appreciated. An open and alert mind, quick thinking and participation will help you in this course!

Students are required to read the recommended book and study material as required before any discussion or participatory session. Healthy participation in assignments and discussions is expected and these will contribute to components of evaluation. Pre-reading of material provided and as directed is desired to help us construct a facilitative classroom environment.

100% class attendance is advisable. Copying in the exams and /or plagiarism of any kind will invite harsh penalties.

The faculty will be available for help and guidance online, please check for contact details. Personal meetings with the faculty, if required may be arranged after discussion with the faculty and as per mutual convenience.

Created By: Bijoy Kar on 08/08/2018 at 05:09 PM
Category: Course Outlines-HRM-I Doctype: Document

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Component	Weightage
Individual Assignment Class Exercises & Participation Group Project End- term	10 % *30 % (10 3) 20 % 40 %**