 | Topic | Chapters | Additional Material |
1 | Introduction to Marketing | 1, 2 | Reading: Marketing Myopia |
2 | Scanning the Environment | 3 | Case: Healthcare Tourism in India |
3 | Market Research | 4 | Reading: Competing on Analytics |
4 | Customer Value | 5 | Case: Rosewood Hotels and Resorts |
5 | Consumer Behaviour | 6 | Case: Basix |
6 | | -do- | |
7 | Segmentation and Targeting | 8 | Reading: The Long Tail |
8 | B2B Marketing | 7 | Case: Atlantic Computer |
9 | Connecting with customers |  | Reading: Blue Ocean Strategy |
10 | Branding | 9, 10 | Case: Tanishq |
11 |  | -do- | |
12 | Positioning | 11 | Reading: Meeting the Challenge of Disruptive Change |
13 | Market metrics |  | Case: Mednet.com |
14 | Summary |  | |