Close
IPCET-X09
PGDM-PT-2009-12: Term-VIII



The business environment is full of challenges; challenges which are extremely complex and demanding. Expectations have to be fulfilled, moral and ethical values have to be upheld, and alongside business has to prosper. Managers of today need to be multi-skilled to face challenges anytime anywhere… and do so effectively and efficiently. The course aims at preparing the participants for facing such a challenging and competitive environment. It instills in the participants, the confidence required to face the communication challenges. The course induces professionalism in participating in interactive presentations - be it public speaking or even discussing in groups. It sensitizes the participants to the basic corporate etiquette essential for making a positive impression and increasing mutual respect. The course provides the participants with the knowledge and skills necessary to communicate effectively with others, and make a meaningful contribution both within their workplace and outside.

I COMMUNICATION BASICS
1. A Quick Review
2. Nonverbal communication – a revisit

II PERSONALITY DEVELOPMENT
1. A prerequisite for Effective communicators.
2. Manage Self to Manage Resources.
3. Confidence Building

III ASSERTION, NEGOTIATION, AND PERSUATION
The Basics: their relevance in Communication
* role plays and practice exercises

IV PRESENTATION SKILLS / PUBLIC SPEAKING
1. Points to remember:
A) with regard to the subject
B) with regard to the audience
C) with regard to yourself
2. Managing your Audience
3. Handling the Aids
· making corporate presentations keeping in view A, B & C
· feedback from the instructor and audience
V. CORPORATE GROUP DISCUSSIONS
· what? and how?
· discussion and practice exercises

VI BUSINESS ETIQUETTE
1. Office etiquette
· dealing with superiors
· dealing with peers
· dealing with subordinates
2. Telephone etiquette
3. Dining etiquette
· discussion
· using your table manners at the table- dining together: a practical exposure

THE COURSE WILL MAKE EXTENSIVE USE OF AUDIO-VISUAL AIDS (SUBJECT TO THE AVAILABILITY OF THE GADGETS). HAVING ‘SKILL-DEVELOPMENT’ FOCUS, IT WILL ALSO ENCOURAGE LOT OF ACTIVE PARTICIPATION OF THE STUDENT BOTH AS AN ‘INDIVIDUAL’ AND AS A MEMBER OF A ‘GROUP’. SESSIONS ON PRANAYAMA WILL ALSO BE CONDUCTED.
EVALUATION PATTERN
Class Participation=65%
· Group quiz=10%
· Group Topic Presentation=10%
· Group Discussion (GD)=10%
· Individual Presentation=20%
· Individual Quiz=15%
· End Term=35%


THE STUDENTS WILL BE EXPECTED TO READ ALL THE ‘PHOTOCOPIED & BOUND’ READING MATERIAL GIVEN TO THEM . THIS READING MATERIAL WILL BE DISTRIBUTED IN ADVANCE. THE STUDENTS WILL ALSO BE EXPECTED TO READ ALL THE HANDOUTS GIVEN IN CLASS FROM TIME TO TIME.
Created By: Debasis Mohanty on 08/19/2011 at 09:10 AM
Category: ExPGP-III Doctype: Document

...........................