Objective: To promote an understanding of · Various Quality initiatives (TQM & Six Sigma) and there historical development. · Linkage of Statistical/ Analytical and Managerial tools with TQM/ Six Sigma quality initiatives · Difference in TQM & Six Sigma · Application of Six Sigma DMAIC methodologies of “real world” continuous improvement project. · The organization wide implementation model and successful case studies in India. Topics to be covered: 1. Introduction to Quality 2. Total Quality in Organizations. 3. Philosophies and Frameworks 4. Customer Focus 5. Process Management 6. Statistical Process Control 7. Introduction to Six Sigma 8. Six Sigma Body of Knowledge 9. Six Sigma Project Selection and Planning 10. Project Performance Measurement 11. Project Completion and Presentation 12. Implementing Total Quality Management/ Six Sigma Evaluation Method: Standard XIMB criteria will be used. Text Book & Required Material: 1. Total Quality Management by John S Oakland, Butterworth Heinemann 2. Total Quality Management – Text, Cases and Readings by Joel E Ross, ST Lucie Press 3. The Six Sigma Leader: How Top Executives Will Prevail in the 21st Century by Peter Pande, Tata McGraw-Hill India 4. Implementing Six Sigma, Breyfogle Forrest W III, John Wiley and Sons. 5. Statistical software Created By: Debasis Mohanty on 07/29/2009 at 12:18 PM Category: PGDM-II Doctype: Document