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This course should give you an introduction to the functional area of production and operations management as practiced in manufacturing industries and the services sector. It includes decision-making, project management, facility layout in both manufacturing and services industries, quality control, just-in-time systems, forecasting, aggregate planning, inventory management, materials requirements planning (MRP), and operations scheduling.

Upon successful completion of this course, you should be able to:

· Demonstrate awareness and an appreciation of the importance of the operations and supply management to the competitiveness & sustainability of an enterprise.
· Demonstrate a basic understanding of project management.
· Demonstrate an awareness of the importance of facility layouts.
· Explain the importance of quality control and apply techniques to measure & control quality.
· Explain the importance of forecasting and develop the ability to apply some mathematical forecasting techniques.
· Demonstrate an understanding of the concept of aggregate planning.
· Demonstrate an understanding of the problems involved in inventory management.
· Have elementary understanding of concepts such as six sigma methodologies, total productive maintenance (TPM) and theory of constraints (TOC).

B. Provisional Session Plan:

Session No.	Topics	Remark
1	· Introduction to Operations Management (OM) · Role of OM in Strategy & Competitiveness
2, 3	· Forecasting
4	· Product & service design · Capacity planning for products & services
5	· Capacity planning for products & services
6	· Location planning & analysis · Process selection & facility layout
7, 8	· Inventory management
9	Mid-course Presentation on Group work A (Theoretical) and B (Practical)
10	· Aggregate planning · MRP, MRP II, ERP
11	· JIT & Lean operation · Scheduling
12	· Scheduling
13, 14	· Supply Chain management
15, 16	· Project Management
17, 18	· Quality Management · Total Productive Maintenance (TPM)
19	· Introduction to six sigma methodologies
20	· Basics of Theory of Constraints (ToC)
21	Final Presentation and Submission on Group work A and B
22	Quiz, Mid-term, End term – As per agreed schedule

C. References:
1. Operations Management by William J Stevenson, McGraw-Hill. [A hard copy of this book will be given to all students enrolled for this course]
2. Operations Management for Competitive Advantage by Chase, Jacobs & Aquilano, TMH.
3. Operations Management by Russell and Taylor III, Pearson Education.
4. Modern Production / Operations Management by Buffa and Sarin, John Wiley & Sons.
5. Operations Management: Processes and Value Chains by Krajewski, Ritzman and Malhotra, , Pearson or Prentice Hall.

D. Group Work:
a) Theoretical in nature: A short paper / Article on any recent (not older than year 2007) Operations Management related topics (Max 15 pages, A4 size, 12 New Times Roman , single spaced; soft copy and hard copy submission on a mutually agreed date, but before the End term).
b) Practical / Application oriented: Applying concepts and tools learnt in the course, to a real-life situation in production and operations management area of a Company / Industry sector (based on primary or secondary information !). (Submission: Hard copy (.doc + .xls) + soft copy (.doc, .xls, .ppt), on the day of Group presentation).

Criteria of evaluation for Group Works:

Group work A (Theoretical): · Relevance of topic 10 % · Sources of information 15 % · Description of topic 20 % · Analysis of topic 35 % · Conclusion 15 % · Presentation / Formatting 5 %

Group work B (Practical): · Choice of situation 5 % · Definition of problem 10 % · Collection of data 15 % · Analysis of data, use of tools / models 40 % · Suggested solution 20 % · Reporting 10 %

TOTAL 100 %

F	D	D+	C	C+	B	B+	A	A+
		>35-45	>45-55	>55 -65	>65-73	>73-80	>80-85	> 85