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Conflict is inevitable in organizations. Competition, expectations & need for maintaining higher life styles have made conflict an inalienable part of organizational life but the over emphasis on the dysfunctional nature of conflict should not overshadow its functional aspects . Proper management of conflict can have overwhelming influences on organizational effectiveness as well as individual growth.

Career conscious professionals of Gen-Y focus more on individual growth rather than organizational loyalty. Their desire to rise too fast in the organizational ladder within too less a time frame in furtherance of career goals, underscores the importance of conflict management and negotiation skills.

Managers must be acquainted with the entire spectrum of conflicts and ways of negotiating through the problems.

The course is an imperative for survival & growth in these days of transition & stress.

2. Student Learning Outcomes

· Be able to forge proper attitude towards organizational conflict
· Be able to learn to resolve conflicts through negotiations
· Be able to develop capability to strategize negotiations

3. Required Text Books and Reading Material

1. Negotiation Basics: Ralph Anderson , Sage New Delhi, 1993
2. Organizational Behavior :Robbins & Judge
3. Organizational Conflict: Stephen Ackroyd
4. Conflict & Collaboration: Udai Pareek
5. Organisational Behaviour –Text & cases Kavita Singh, Pearson, New Delhi ,2009

4. Tentative Session Plan

Session Number	Topics /Activities	Reading /Case/ Exercise
01	What is conflict, Dimensions of conflict	OB:13th Ed ,Robbins &Judge Organisational Conflict: S.Ackroyd
02	Stages of conflict ,Conflict Processes and Consequences	Robbins & Judge
03	Types of Conflict, Outcomes of Conflict	OB: Kavita Singh;Chap11
04-05	Sources of conflict /Attitudes for Conflict	Conflict &Collaboration: Uday Pareek
06	Strategies for managing /handling conflict	OB : Kavita Singh
07	Effectiveness of various Conflict Management Styles	Articles
08	Resolving Conflicts through Third Party Mediations	Articles/presentations
09	Resolving Conflicts through Negotiations	Robbins & Judge/presentations
10	Critical Elements of Negotiations	Kavita Singh/ Articles
11	Transforming problems into Negotiating Opportunities	Negotiation Basics;R.A.Johnson;Ch1
12	Identifying & pursuing Useful Negotiating Goals	Negotiation Basics;R.A.Johnson;Ch2
13-14	Negotiation Strategies	Negotiation Basics;R.A.Johnson;Ch6
15	Choosing Appropriate Negotiation Tactics	Negotiation Basics;R.A.Johnson;Ch7

5. Evaluation: Quiz-10, Presentation-20, Class Participation-25, End Term -25, Assignment-20

6. Academic Integrity: The students are required to maintain absolute integrity in submission of assignments

Created By: Debasis Mohanty on 05/10/2012 at 08:50 AM
Category: ExPGP-III Doctype: Document