OCPS-Q12

OCPS-Q12
PGDM-HRM 2012-14: Term-I

Course Name: Oral Communication & Presentation Skills (OCPS)

Credits	1.5
Faculty Name	Fr Donald D’Silva, S.J.
Program	PGDM (HRM) – I
Academic Year and Term	2012-14; TERM I

1. Course Description

OCPS is a foundation course in business communication. Emphasis is laid on selection, composition, organization, and delivery of messages. The course situates this skill in the context of the basic principles of oral communication, of the problems that arise in the effective conduct of communication, such as diffidence in public speaking, poor listening, poor meetings, bad interviewing, and ways of dealing with them.

The course is aimed at equipping the students with the necessary techniques and skills of communication to inform others, inspire them and enlist their activity and willing cooperation in the performance of their jobs. This course will provide the participants a comprehensive view of managerial and business communication and situate within it the individual communication skills through classroom practice sessions. The principles and the guidelines that are necessary for carrying on a successful communication strategy and the consequent acquisition of the competences form the integral part of the course. The course is designed to achieve the following objectives:

1. To convey the right message: The main objective of communication is to convey the right message to the person for whom it is meant.
2. To introduce students to the basic principles, theories and practices of oral communication as practiced in different contexts of organizations.
3. To enhance the basic skills and develop poise and confidence in public speaking and in presentations.
4. To refute and defend ideas in an assertive rather than an aggressive manner.

Therefore, the course is structured as a theory cum practice course where the student learns by doing. Secondly, the course instructor will introduce the day’s topic, basic principles and theoretical background and business implications (if necessary provide with cases), and assign suitable exercises. Individual as well as group work is part of the practical sessions wholly and completely based on the theoretical input.

2. Student Learning Outcomes

At the end of the course, students will

· be able to learn the professional communication skills required in a business organization and acquire a clear understanding of the nature and scope of business and managerial communication.
· be able to acquire awareness of one’s own speech habits and characteristics in order to increase one’s confidence and improve posture, voice, diction and other mechanics of speech.
· be able to diagnose reasons why their communication efforts failed, when they did, and apply suitable remedies.
· be able to demonstrate competence in oral and interpersonal communication such as one-on-one communication, small-group communication, and in presentations.
· be able to acquire confidence and become more assertive in dealing with the varied activities associated with their business.
3. Required Text Books and Reading Material

1. Business Communication by Meenakshi Raman and Prakash Singh
2. Business Communication - Making Connections in a Digital World", by Raymond V Lesikar, Marie E Flatley, Karhryn Rentz and Neerja Pande.
3. BCOM-A South Asian Perspective by Lehman, Dufrene, Ninha.
4. Essentials of Human Communication by Davito Joseph A. Pearson
5. Business Communication –Theory and Application by Lesikar & Pettit.
6. Business Etiquette by David Robinson. .
7. Business Communication – building critical skills by Kitty O Locker and Stephen Kyo Kaczmarek.
8. Essentials of business Communication by Mary Ellen Guffey.
9. Managerial Communication by Rai and Rai.

4. Tentative Session Plan

Session No.
Topics/Activities
Reading/cases*

Session 01
Introduction: Nature and scope of Business Communication

Session 02
Non-verbal Communication

Session 03
Business Attire, Body Language, Business Presentations (BP) & Business Speeches (BS)

Session 04
BS- Practical (Individual)

Session 05
BS- Practical (Individual) – Feedback

Session 06
BP- Practical (Individual)

Session 07
Business Meetings (BM) and Conferences

Session 08
BM- Practical (Group) + Feedback

Session 09
Persuasive Strategies in Business Communication- negotiations and team briefing

Session 10
Negotiations- Practical (Group) + Feedback

Session 11
Technology enabled Business Communication, and Recruitment Interviews (RI)

Session 12
RI-Practical (Group)

Session 13
RI-Practical (Group)

Session 14
RI-Practical (Group)

* Course reference books and handouts whenever necessary
5. Evaluation (continuous assessment as well as end-term exam)
1. Surprise snap tests: 10%
2. Individual presentations - practical: 20%
3. Group presentations - practical: 30%
4. End-Term Examination - written: 40%

6. Academic Integrity

1. Students should attend all the sessions, except in the case of illness and/or extenuating circumstances. Written explanation is expected from the students for the missed session. However, no role plays (practical sessions) will be repeated for the benefit of the absentees.
2. Students are expected to display their honesty in completing their course successfully. Failing in the following will be treated with serious consequences:
· Copying from another student’s paper/records.
· Collaboration with another student during the examination/tests.
· Substituting for another person in the class or in an examination or in class group presentations.
· Duplicity of any kind in the assignments or home task.
· Plagiarism: incorporating others’ works without acknowledgement or references.
3. Group evaluation will highly depend on the participation of each member of the group.
Created By: Debasis Mohanty on 06/14/2012 at 05:28 PM
Category: PGDM(HRM)-I Doctype: Document

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Session No.	Topics/Activities	Reading/cases*
Session 01	Introduction: Nature and scope of Business Communication
Session 02	Non-verbal Communication
Session 03	Business Attire, Body Language, Business Presentations (BP) & Business Speeches (BS)
Session 04	BS- Practical (Individual)
Session 05	BS- Practical (Individual) – Feedback
Session 06	BP- Practical (Individual)
Session 07	Business Meetings (BM) and Conferences
Session 08	BM- Practical (Group) + Feedback
Session 09	Persuasive Strategies in Business Communication- negotiations and team briefing
Session 10	Negotiations- Practical (Group) + Feedback
Session 11	Technology enabled Business Communication, and Recruitment Interviews (RI)
Session 12	RI-Practical (Group)
Session 13	RI-Practical (Group)
Session 14	RI-Practical (Group)