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TQMSS-P10
PGDM 2010-12: Term-V
TQM & Six Sigma
Prof. Ashok Sarkar
Objective:
To promote an understanding of
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Various Quality initiatives (TQM & Six Sigma) and there historical development.
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Linkage of Statistical/ Analytical and Managerial tools with TQM/ Six Sigma quality initiatives
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Difference in TQM & Six Sigma
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Application of Six Sigma DMAIC methodologies of “real world” continuous improvement project.
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The organization wide implementation model and successful case studies in India.
Topics to be covered:
1. Introduction to Quality and Total Quality Management
2. History and fundamentals of Quality Management,
3. Measurement of Customer Satisfaction
4. Process Management Tools e.g., VSM, SIPOC, Flow charts
5. Data, Descriptive and Inferential Statistics
6. Statistical Process Control and Control Chart
7. Measurement System Analysis
8. Quality Function Deployment (QFD)
9. Failure Mode and Effect Analysis (FMEA)
10. Design of Experiment,
11. Introduction to Six Sigma
12. Six Sigma Project Selection, Execution, Monitoring and Planning
13. Six Sigma DMAIC methodology
14. Integration of TQM, Quality System, Six Sigma and Lean Concept
15. Implementation & road blocks for Quality Management
16. Six Sigma and TQM Case studies discussions
Evaluation Method:
Standard XIMB criteria will be used.
Text Book & Required Material:
1. Total Quality Management by John S Oakland, Butterworth Heinemann
2. Total Quality Management–Text, Cases and Readings by JE Ross, ST Lucie Press
3. Implementing Six Sigma, Breyfogle Forrest W III, John Wiley and Sons.
4. Six Sigma Hand book, By, Thomas Pyzdek; (Tata McGraw-Hill)
5. 100 Methods for Total Quality Management, By Kanji G & AsherM
6. Logothetics N., Managing for Total Quality – From Deming to Taguchi and SPC, Prentice Hall of India Pvt. Ltd. 1996.
7. Statistical software like MINITAB.
Created By:
Debasis Mohanty
on
08/16/2011
at
09:42 AM
Category
:
PGDM-II
Doctype
:
Document
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