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Instructor-Prof. B.B.Mohanty

Post Graduate Diploma- HRM

Term- VI,

2011-13

1. COURSE DESCRIPTION :–


Conflict management is the process of planning to avoid conflict where ever possible and organizing to resolve the conflict (where it happens) as smoothly as possible. Conflict is inevitable in any organization and the way it is being managed can have far- reaching consequences. These consequences can have both negative and positive effect on organizational functioning. Though people in general view conflict as harmful to organization because this breeds hostility and mistrust among the members of the organization leading to low productivity, yet conflict can produce positive effect on organization as it facilitates the surfacing of important issues and provides opportunities to create new ideas and approaches to the functioning of the organizational processes

. The course deals with the ways of recognizing and resolving the conflict in the organization. It will be intellectually stimulating directly relevant to workplace management.

2. LEARNING OBJECTIVES :–

The course would enable the participants :-

· To understand and identify the conflict, why it arises and how it can be utilized for maximum benefit.
· To recognize various stages of conflict and preventing them from escalating.
· To understand the positive and negative aspects of conflict and some of the dynamics and outcomes of organizational conflict.
· To handle conflict with greater awareness of conflict management styles and the range of conflict resolution methods, approaches, and strategies.
3.COURSE METHOD : –

Lecture and discussion on text and articles, case analysis, classroom activities and role playing exercises for experiential learning,

There are no set text books in this course. Relevant chapters from different books, articles from professional journals and from various research articles are assigned as required readings for the course specified in the session plan. The hard copy of articles and cases will be provided to the students.

4. BOOK REFERENCES :-

Serial No	Title of Book	Author’s Name	Name of Publisher
1	Organizational Behavior(13th Edition)-Concepts, Controversies & application	Stephen.P.Robbins & T.A.Judge	Prentice Hall,India
2	Conflict & Collaboration in Organization (2nd Edition)	Udai Pareek	Oxford & IBH
3	Conflict Management ; A Practical guide to developing Negotiation Strategy	Barbara & Budijac Corvette	Pearson Education ,India
4	Conflict in Organizations	Steve Turner & Frank Weed	Prentice Hall,Inc,England
5	Organizational Behavior-Emerging Realities for Work place Revolution	Steven.L.Mcshane & Mary Ann Von Glinow	Tata McGrew-Hill
6	Organisation Stress :- a study of Role Conflict	K.Harigopal	University Press, 1995

5. POTENTIAL SOURCE OF ARTICLES :-

· Harvard Business Review
· Personnel Today
· NHRD
· Human Relations
· Human Resource Management
· Academy of Management Journal
· Personnel Management
6.. COURSE OUTLINE & SESSION PLAN :–

SESSION	TOPIC	READING/CASE/EXERCISES
1 &2	Meaning and Dimensions Of Conflict, Transitions in conflict thought	Reading- Organizational Behaviour,13th edition, Robbins & Judge(chapter 15) Articles – 1. . Organizational conflict- Stephen Ackroyd 2. Organizational Conflict – The Good, The Bad & The Ugly
3	Stages of conflict	Reading – 1. Organizational Behavior, 13th Edition, Robbins & Judge, 2. Management of Differences, Schmidt & Tannenbaum
4 &5	Types of conflict, Sources of conflict Functional & Dysfunctional conflict	Reading- Conflict and Collaboration, Udai Pareek (Chapter 3) Articles- ‘ Distinguishing The Effect of Functional and Dysfunctional conflict on Strategic Decision Making : Resolving A Paradox For Top Management Teams’,Allen C Amason Case discussion
6 &7	Perception of Conflict & conflict Behavior	Reading- ‘Varieties of conflict behavior’, Conflict in Organization (Chapter-2,page20), Turner & Weed Activities
8	Levels of Conflict- Individual ,Group & organization	Reading-Organizational Behaviour,13th ed, Robbins&Judge (chapter 15) Article- To be decided
9	Conflict & Response Styles Addressers Concealers Attackers	Reading-‘ Response Styles’, Conflict in Organization (Chapter-1),Turner & Weed Role Playing Exercises
10 & 11	Consequences & outcomes of conflict- Open Hidden Positive &Negative outcome	Reading- ‘Consequences of conflict’, Conflict in Organization (Chapter-3),Turner & Weed Article-Conflict in organizations: ‘Beyond effectiveness & performance’, Dreu &Beersma Case Discussion
12	Conflict Process- Stages of process	Reading- Organizational Behavior, 13th Edition, Robbins &Judge,(Chapter 15)
13& 14	Conflict Management Styles . Approaches to minimize conflict Approaches to manage the conflict Instruments for conflict styles	Reading- Conflict & Collaboration, Udai Pareek (Chapter-4 &5) Case discussion
15 & 16	Group Presentation
17 & 18	Conflict Resolution Techniques , Instruments for intervention for collaboration	Reading- Organizational Behaviour, Emerging Realities for the Workplace Revolution,- McShane &Von Glinow 2nd Edition( Chapter 13) Article- “Conflict Management” and “Conflict Resolution” Are Not Synonymous Terms, Stephens P. Robbins. Case Discussion
19	Negotiation. Bargaining Strategies Negotiation Process, Third Party negotiation, BATNA Culture differences in negotiation	Reading— 1.Organisational Behavior, 13th Edition, Robbins &Judge,Page(chapter 15) 2. Conflict & Collaboration, Udai Pareek (Chapter-7) Article- To be decided Case Discussion
20	Effective conflict management system. Managers Managing Conflict Effectively Making Differences Creative	Reading-. Conflict & Collaboration, Udai Pareek (Chapter-6) Article- Managing Workplace Conflict in United States and Hong Kong, Catherine H. Tinsley & Jeanne M.Brett

The session plan may have to be modified if required as we proceed along the course.

7.. Evaluation Procedure –

QUIZ 10%

Mid Term 15%

Class Participation 10%

End Term 40%

Assignment (Group Presentation) 25%

8. Academic Integrity –

Students engaged in academic dishonesty will receive ZERO grade in the component in which such is observed. Academic dishonesty can be of various forms. For this course by academic dishonesty means – talking during in-class, examinations, during submission of projects or assignments, submission of work that is not your own, submission of assignment or project prepared or used for another course. Please do refrain from all these activities.

Prof B.B.Mohanty

Created By: Debasis Mohanty on 11/16/2012 at 10:35 AM
Category: PGDM (HRM)-II Doctype: Document