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TQMSS-P11
PGDM 2011-13: Term-V

Course Name: TQM and Six Sigma
Credits
Faculty Name Ashok Sarkar
ProgramPGDM-II
Academic Year and Term2011-13, Term V


1. Course Description
The following topics will be covered
1. Introduction to Quality and Total Quality Management
2. History and fundamentals of Quality Management,
3. Measurement of Customer Satisfaction
4. Process Management Tools e.g., VSM, SIPOC, Flow charts
5. Data, Descriptive and Inferential Statistics
6. Statistical Process Control and Control Chart
7. Measurement System Analysis
8. Quality Function Deployment (QFD)
9. Failure Mode and Effect Analysis (FMEA)
10. Design of Experiment,
11. Introduction to Six Sigma
12. Six Sigma Project Selection, Execution, Monitoring and Planning
13. Six Sigma DMAIC methodology
14. Integration of TQM, Quality System, Six Sigma and Lean Concept
15. Implementation & road blocks for Quality Management
16. Six Sigma and TQM Case studies discussions

2. Student Learning Outcomes (typically 3-5 bullet points)
· Be able to understand Various Quality initiatives (TQM & Six Sigma), their Concept, Strategies, Models and Methodologies.
· Be able to Link Statistical/ Analytical and Managerial tools with TQM/ Six Sigma quality initiatives.
· Be able to understand the issues in implementation and the research scope in the areas of TQM and Six Sigma.

3. Required Text Books and Reading Material
1. Total Quality Management by John S Oakland, Butterworth Heinemann
2. Total Quality Management–Text, Cases and Readings by JE Ross, ST Lucie Press
3. Implementing Six Sigma, Breyfogle Forrest W III, John Wiley and Sons.
4. Six Sigma Hand book, By, Thomas Pyzdek; (Tata McGraw-Hill)
5. 100 Methods for Total Quality Management, By Kanji G & AsherM
6. Logothetics N., Managing for Total Quality – From Deming to Taguchi and SPC, Prentice Hall of India Pvt. Ltd. 1996.
7. Statistical software like MINITAB.





4. Tentative Session Plan
Session NumberTopics/ActivitiesReading/case list etc.
1-7 Topics 1-7
8-14 Topics 8-12
15-20 Topics 13-16

5. Evaluation

Through Assignment, Quiz and End term test. The Quiz will be multiple choice questions and will be conducted at the end of course.

6. Academic Integrity

All the topics will be covered from Standard Text book and papers available on the net.

Created By: Debasis Mohanty on 08/04/2012 at 09:17 AM
Category: PGDM-II Doctype: Document

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