Close

Conflict is inevitable in any organization and the way it is being managed can have far-reaching consequences. The consequences of both negative and positive aspects of organizational conflict, will affect organizational functioning. Though people in general view conflict as harmful to organization because this breeds hostility and mistrust among the members of the organization leading to low productivity, yet conflict can produce positive effect on organization as it facilitates the surfacing of important issues and provides opportunities to create new ideas and approaches to the functioning of the organizational processes by increasing interest among the members of the organization in dealing with the problems.

Conflict management is the process of planning to avoid conflict where ever possible and organizing to resolve the conflict where it does not happen as smoothly as possible

The course provides an insight to the various ways of recognizing conflict in the organization and to understand various approaches used in resolving the conflict . The course will be intellectually stimulating directly relevant to workplace management.

Learning Objectives : –

The course would enable the participants :-

· To understand and identify the conflict, why it arises and how it can be utilized for maximum benefit.
· To recognize various stages of conflict and preventing them from escalating.
· To understand the positive and negative aspects of conflict and some of the dynamics and outcomes of organizational conflict.
· To handle conflict with greater awareness of conflict management styles and the range of conflict resolution methods, approaches, and strategies.
Course Method – Lecture and discussion on text and articles, case analysis, classroom activities and role playing exercises for experiential learning,

COURSE OUTLINE & SESSION PLAN -

SESSION	TOPIC	READING/CASE/EXERCISES
1	Meaning and Dimensions Of Conflict, Transitions in conflict thought	Reading- Organizational Behaviour,13th edition, Robbins & Judge(chapter 15) 1. Articles – 2. 1. Organizational conflict, Stephen Ackroyd 3. Organizational Conflict – The Good, The Bad & The Ugly
2	Stages of conflict, CONFLICT PROCESS & CONSEQUENCES.	Reading – 1. Organizational Behavior, 13th Edition, Robbins &Judge, Page 2. Management of Differences, Schmidt & Tannen baum
3 &4	Types of conflict, Sources of conflict Functional & dysfunctional conflict	Reading- Conflict and Collaboration, Udai Pareek(chapter 3) Article-‘ Distinguishing The Effect of Functional and Dysfunctional conflict on Strategic Decision Making : Resolving A Paradox For Top Management Teams’, Allen C Amason Case discussion
5	Perception of Conflict & conflict Behaviour	Reading-‘Varieties of conflict behaviour’,Conflict in Organisation (Chapter-2,page20), Turner & Weed Activities
6	Levels of Conflict- Individual, Group & organization.	Reading-Organizational Behaviour,13th ed, Robbins Judge(chapter 15) CASE DISCUSSION
7	Conflict & Response Styles Addressers Concealers Attackers	Reading-‘ Response Styles’, Conflict in Organization (Chapter-1),Turner & Weed Role Playing Exercises

8& 9	Conflict Management Styles . Approaches to minimize conflict Approaches to manage the conflict, Instruments for conflict styles	Reading-Conflict & Collaboration, Udai Pareek (chapter-4 &5) Case discussion Activities
10	Conflict Resolution Techniques , Instruments for intervention for collaboration	Reading-Organizational Behaviour, Emerging Realities for the Workplace Revolution, McShane &Von Glinow 2nd Edition(chapter 13) Article- “Conflict Management” and “Conflict Resolution” Are Not Synonymous Terms, Stephens P. Robbins. Case Discussion
11	Negotiation. Bargaining Strategies Negotiation Process, Third Party Interventions negotiation,	Reading 1.Organisational Behavior, 13th Edition, Robbins &Judge, Page(chapter 15) 2. Conflict & Collaboration, Udai Pareek (chapter-7) Article- To be decided Case Discussion
12	Conflict and Negotiation, BATNA, Culture Differences in negotiation	Case discussion.
13	Communication & Negotiation, Negotiation skill, and impact of successful negotiation	Activities Case Discussion
14	Effective conflict management system. Managers Managing Conflict Effectively Making Differences Creative	Reading-. Conflict & Collaboration, Udai Pareek (chapter-6) Article-Managing Workplace Conflict in United States and Hong Kong, Catherine H. Tinsley & Jeanne M. Brett
15	Assignment Presentation

This tentative session plan which may be modified if the need for the same arise

Text

There is no set text books in this course, but for each concept/topic, a list of reference books have been sighted and prescribed as below:-

Serial No	Title of Book	Author’s Name	Name of Publisher
1	Organizational Behavior(13th Edition)-Concepts, Controversies & application	Stephen.P.Robbins & T.A.Judge	Prentice Hall, India
2	Conflict & Collaboration in Organization (2nd Edition)	Udai Pareek	Oxford & IBH
3	Conflict Management ; A Practical guide to developing Negotiation Strategy	Barbara & Budijac Corvette	Pearson Education ,India
4	Conflict in Organizations	Steve Turner & Frank Weed	Prentice Hall,Inc,England
5	Organizational Behavior-Emerging Realities for Work place Revolution	Steven.L.Mcshane & Mary Ann Von Glinow	Tata McGrew-Hill
6	Organization Stress :- a study of Role Conflict	K.Harigopal	University Press, 1995

QUIZ

Questions for the quiz shall be drawn from the reading materials, and instructor’s class presentation. The average score of three quiz tests shall be considered for the weight age of 10%.

Group presentation & case discussion -The group size will be decided depending on the class size.

Articles from research and professional journals have also been referred for reading.

Evaluation Procedure –

QUIZ 10%

Mid Term 10%

Class Participation(Group Discussion & Exercises) 25%

End Term 30%

Assignment (Class Presentation) 25%

_____________________________________________________________________________________

Created By: Janaki Jagan on 05/12/2011 at 10:22 AM
Category: ExPGP-III Doctype: Document