POM-V10A

POM-V10A
(PGCBM 2010-11A : Term-III)

PRODUCTION & OPERATIONS MANAGEMENT
(Instructor: Dr. W.S. William)
Office: Room No: 117
e-mail: winfred@ximb.ac.in

Operations Management is concerned with the production of goods and the delivery of services to meet customers’ demand. The challenges facing the companies today is to deliver high quality products/services to meet ever-changing customer demands in a timely and cost-effective manner. It has also been realized that the operations function must integrate into the overall corporate planning and strategy to achieve such an advantage. Therefore, a sound understanding of operations management is important for all managers.

The objective of this course is to develop a general managerial perspective on the role of operations management at both the tactical and strategic level. The course is designed to provide an understanding of manufacturing and operations as a major functional area of business. In this function, the five major decision areas are PROCESS, CAPACITY, INVENTORY, WORKFORCE and QUALITY.
Within operation function, management decisions can be divided into three broad areas:

Strategic (long –term) decisions.
Tactical (intermediate-term) decisions.
Operational planning and control (short –term) decisions.

The strategic issues are usually broad, addressing such questions as these: how will we make the product? Where do we locate the facility or facilities? How much capacity do we need? When should we add more capacity? Thus, by necessity the time frame for strategic decisions is typically long – usually several years or more, depending on the specific industry.

Operations management decisions at the strategic level impact the company’s long range effectiveness in terms of how it can address its customer’s needs. Thus, for the firm to succeed, these decisions must be in alignment with the corporate strategy. Decisions made at the strategic level become the fixed conditions or operating constraints under which the firm must operate in both the intermediate and short term .

At the next level in the decisions-making process, tactical planning primarily address how to efficiently schedule material and labor within the constraints of previously made strategic decisions. Issues on which operation management concentrates on this level include these: How many workers do we need? When do we need them? Should we work overtime or put on a second shift? These tactical decisions, in turn, become the operating constraints under which operational planning and control decisions are made.

One of the key part of an operation manager is to constantly find ideas for operations improvement . This subject also deals with tools and techniques for such improvements.

Session -1 :OPERATIONS MANAGEMENT FRAMEWORK [ Page 1-27 , 216- 225 ]

Session -2:THE STRATEGIC ROLE OF OPERATIONS [ Page 29-58 ]

Session -3:PROCESS DESIGN AND ANALYSIS [ Page 226-228 ]

Session – 4:FORECASTING FOR OPERATIONS DECISIONS [ Page 59-110 ]

Session –5:CAPACITY ASSESSMENT AND PLANNING [ Page 247-273 ]

Session –6:LOCATION DECISIONS[ Page 275-306 ]

Session –7 & 8:LAYOUT DECISION [ Page 307-348 ]

Session –9:JOB DESIGN AND WORK STUDY [ Page 350-392 ]

Session – 10 & 11:SUPPLY CHAIN MANAGEMENT (Page 393-444)

Session – 12:JIT AND LEAN OPERATIONS ( Page 603-630)

Session-13:PROJECT MANAGEMENT ( Page 631-680)

TEXT BOOK:

(Text Book): Jay Heizer,B Render & J Rajasekharan, Operations Management, 9th Edition,Pearson

OTHER REFERENCE BOOKS:

· Adam E.E. and Ebert R. J., Production Operation Management, Fifth Edition, Prentice Hall of India Pvt. Ltd., New Delhi,
· Schroeder, Roger G., Operations Management: Decision Making in the Operations Function, 4th Ed. McGraw Hill Book Co., New York, 1993.

Chary, S. N., Production and Operation Management, 3rd Ed., Tata McGraw Hill, New Delhi, 2000.

Dilworth James B., Production and Operations Management: Manufacturing and Services, 5th Ed., Mc. Graw-Hill International

Evaluation:

Quizzes (Two) : 30 %

Assignments : 15 %

Participation in Discussion forum : 5 %

End Term Examination : 50 %

In case you miss a quiz, no make up quiz will be given.

Policy on make-up examination:

Make-up examination will only be considered in the case of medical or other emergencies.Official written evidence must be provided to substantiate the request.

Policy on cellular phone

If a student brings cellular phone into the classroom, it must be turned off. If this policy is disregarded, and a cellular phone rings during the class time, the student in question will be required to leave the class for the rest of the session.

Policy on cheating and plagiarism

Please go through the Manual of Policies for details on this issue.

3. Acknowledgements

(You may thank all those who helped in the preparation of the project.)

Contents

i. Main Body of the Project

(This is core aspect of your project giving in detail your project work).

ii. Tables if any, with Table No., Title of the Table and Page

Number, be listed and given after Table of Contents.

iii. List of Figures

Figures if any, with Figure No., Title of the Figure and Page Number, be listed and given after List of Tables.

4. Suggestions/ Conclusions & Recommendations

5. Bibliography (Give full list of Books, Reports, Journals, Newspapers and Website referred in alphabetical order under respective headings)

6. The length of the report may be about 15 to 20 pages.

7. The project should be neatly printed (on one side and in A4 size bond paper only) in double space with 10 font size ,

You must upload your project in the AIS latest by November 28, 2011. You are advised to keep a soft copy with you for future reference.

PLEASE ADHERE TO THE DEADLINE TO AVOID PENALTY

Created By: Bijoy Kar on 07/07/2011 at 04:16 PM
Category: PGCBM Doctype: Document

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