Business Process Reengineering and Automation
Prof. Sanjay Mohapatra,
Email : sanjaym@ximb.ac.in, Extn. 781


Background
The pedagogy and session plan has been designed to take care of need for learning through case discussions and not teaching alone. Majority of the sessions would involve tool demonstration (if available), discussions of different chapters in the prescribed book. The evaluation method would be totally based on quizzes, class presentation and end term examination.

Objective
The objective of the course is to familiarize students on the processes that can be automated to get business benefits. The course also highlights the trend in business automation over the years, criteria for taking decisions on automation of processes. The entry point for the course will be definition of process and measurements and exit point would be MIS. In order to improve productivity and reduce cost of operations, many organizations automate their processes. The automation helps results in befits that have been strategically designed while formulating strategy. At the end of the course a participating student would have knowledge on (i) how to define process flow, (ii) decide automation strategy for these processes and (iii) calculate ROI for these automations.

Who should attend: - Students with any functional knowledge would benefit from this course.

Sessions
Contents
Reading Materials/ Cases / Handouts
1Introduction to courseSBI DD Case
2Concepts in BPRASBI DD Case/ Class discussion
3Process Lifecycle and managementDiscussion
4Process MaturityDiscussion/ MM Slides/ Petron Case
5Process Implementation Petron Case/ Concepts in process implementation
6Process ImplementationCase – A Case of an IT enabled organizational change, chapter I, 658.58KHO
7Business Process ModellingConcepts
8Business Process ModellingCase – An internet based workflow system , Chapter VI, 658.58KHO
9Business Process ReengineeringBPR Slides
10Business Process ReengineeringCase - BPR Case at a Government agency, Chapter IV, 658.58KHO
11Role of technology in BPRDiscussions
12Role of technology in BPRCase – ICICI Bank
13Role of technology in BPRCase – BPA Price chopper
14IT security in BPRDiscussions – Handout : BPA Promises
15Automation in primary educationCase – eprgrati/eshishu, Chapter 7, 658.58MOH
16BPRA and Malcom Baldrige
17BPRA and TQM
18Automation in Software Project Management
19Guest Lecture - 1
20Guest Lecture - 2
As the course advances, topics may be modified. Depending on number of students, groups would be decided.

Books & References:

1. Mohapatra S, ‘Business Process Automation- Principles and Practices’ – PHI, New Delhi, 2009.
2. August et. Al, Business Process Automation ARIS in practice, Springer, 2007.

Evaluation Methods: