Acknowledgements In designing this course, I have benefited from the contributions of the following individuals: Asis Swain, Bajaj Auto Pravat Sundaray, NTPC Radhika Rege Warrier, Convergys Corporation Saugata Saha, Harvard Business School Saurabh Swarup, Wipro Technologies Srikumar Misra, The Tetley Group UK Debiprasad Dash, PhD |